Return Policy
We want you to be completely satisfied with your purchase from BUNSOUT. If for any reason you are not satisfied, we accept returns on all unworn and unused hats within 14 days from the date of delivery acceptance. Made to order and customized products cannot be returned or be exchanged.
You can only return the products that are not used. The return is only confirmed after we have received the products and can verify that the items are not used and in perfect shape to re-sell.
RETURNS WITHIN SWEDEN
Within Sweden please contact us at info@bunsout.shop to initiate the return process and we will provide you with a return label. Once we receive the returned item, we will issue a full refund to your original payment method.
The shipping cost for return within Sweden is €5.00
If we accept your return, you will get a refund the same way you have purchased your items minus the return cost and initial shipping cost. You should receive your money within 1-7 business days after we have confirmed the return.
RETURNS REST OF THE WORLD
If you want to return your item from a country outside of Sweden, please send us an email to info@bunsout.shop to initiate the return process with your order details and we'll provide you with the details for returning your items.
For items sold outside of Sweden buyers are responsible for the costs of return shipping and we recommend using a traceable shipping service and sending us the tracking number at info@bunsout.shop to avoid complications and guarantee the arrival of the returned package.
Refund
If we accept your return, you will get a refund the same way you have purchased your items minus the return cost and initial shipping cost. You should receive your money within 1-7 business days after we have confirmed the return.
Packages that have not been collected
If you for some reason don't collect your package in time when delivered to the destination and it is sent back to us, we unfortunately need to collect a fee for this.
Not collected within Sweden: €5.00
Not collected within EU: €15.00
Not collected outside EU: €15.00
Exchange Policy
In order to exchange your product, you must make a return and then place a new order. We can't guarantee that the product you request is in stock, so the safest way is to place a new order and then make a return.
for any questions email us at info@bunsout.shop